Privacy Policy

At Mid-South Shine & Surface Co., your privacy matters. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you interact with our website or services. As a veteran- and family-owned business based in Tennessee, we are committed to handling your personal information with care and transparency.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, service address (provided by you through forms or scheduling tools).
Service-Related Details: Requested services, appointment times, special requests.
Technical Data: IP address, browser type, device data, and site activity collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Respond to inquiries and schedule services
Provide quotes or confirmations
Send appointment reminders, updates, or promotional offers
Improve the functionality and content of our website
Comply with applicable laws or respond to legal requests

3. Sharing Your Information

We DO NOT sell or trade your personal information. Your data may be shared with trusted third parties only when necessary to:

Process online scheduling or payments (if applicable)
Send email confirmations or promotions
Comply with legal or regulatory obligations

All third parties are expected to protect your data and only use it for authorized purposes.

4. Email Communications & Unsubscribing

If you opt in to receive email updates, we may send you service reminders, promotions, or important announcements.

If at any time you wish to unsubscribe from our emails, you may click the “Unsubscribe” link at the bottom of any email or contact us directly at midsouthshine@gmail.com. Please allow up to 72 hours for your request to be processed.

5. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

6. Cookies & Website Analytics

We may use cookies or similar technologies to analyze website traffic and enhance your experience. You can disable cookies through your browser settings, though some features may be limited.

7. Data Security

We implement reasonable safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to keeping your data safe.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your information, please contact us:

Mid-South Shine & Surface Co.
📧 midsouthshine@gmail.com
📞 931-581-2408